Legal
Terms of Sale: Public Training
These terms apply when you buy a place in a Digital Attitudes public workshop, program or holiday intensive through this website.
Who you are dealing with
Digital Attitudes (ABN 88 989 534 755) is a business name of a sole trader based in Melbourne, Victoria, working nationally. When you book, your contract is with the holder of that ABN.
Digital Attitudes plans to become a company. Before it takes any booking as a company, we will update this page with the company’s name and ACN. A booking you made before then stays with the business you contracted with, unless you agree otherwise in writing.
Contact us, including for any written notice, by email at hello@digitalattitudes.com.au. Privacy questions go to privacy@digitalattitudes.com.au.
Who can attend
- Public workshops are for adults aged 18 and over. When you book, you confirm that everyone attending will be 18 or over on the day.
- Student programs are for participants aged 15 and over, and a parent or guardian must give consent. Student programs are not yet open for online booking. You can join the interest list and we will tell you when they open. How we handle a student participant’s information is in our privacy policy, and how we keep young people safe is in our child safety and wellbeing statement.
If a booking is made for someone who does not meet the age requirement, we will cancel it and refund it in full.
Prices and payment
Prices are in Australian dollars. Digital Attitudes is not currently registered for GST, so no GST is charged. Because we are not registered for GST we cannot issue a tax invoice. If you need an invoice showing our ABN, ask us and we will send one.
The price shown is the full price. There are no booking fees, card surcharges or materials charges on top. (For the school holiday intensive: $550 per student is the full price.)
Payment is taken upfront through Stripe before a place is confirmed. When you start a checkout we hold a place for you for up to 35 minutes while you pay. If payment is not completed in that time, the place is released and nothing is charged. A place is confirmed only once payment has gone through. You enter your card details on Stripe’s own payment page and they never reach us.
The price you pay is the price shown when you buy. If we change a price later, it does not change what you paid.
If you cancel or your plans change
Tell us by email at hello@digitalattitudes.com.au. We measure notice from the scheduled start of the first session. There is no cancellation fee at any point.
Public workshops and business sessions
| When you tell us | What you get |
|---|---|
| 7 days or more before the start | A full refund. If you would rather, we can move you to another date or give you a credit instead. |
| Less than 7 days before the start | No cancellation fee. We will move your place to another date of the same session, let you send someone else in your place, or give you a credit for what you paid. If you cannot reasonably use a credit, for example because of illness, injury, a family emergency or moving away, tell us and we will refund you instead. |
Sending someone else. You can give your place to another adult at no cost, any time before the start. Just tell us their name.
School holiday programs
School holiday programs follow the same rules as public workshops. They are no stricter.
| When you tell us | What you get |
|---|---|
| 7 days or more before the start | A full refund. If you would rather, we can move the place to another date or give you a credit instead. |
| Less than 7 days before the start | No cancellation fee. We will move the place to another date of the same program, let another student take the place (they must meet the age requirement, and their parent or guardian must complete the registration and consent at least 48 hours before the start), or give you a credit for what you paid. If you cannot reasonably use a credit, for example because of illness, injury, a family emergency or moving away, tell us and we will refund you instead. |
Credits
- A credit is for the amount you actually paid, not the list price.
- It is valid for 12 months from the date we issue it, and you can use it for any Digital Attitudes public workshop or program.
- If you cannot reasonably use a credit, ask us and we will refund it.
- If we issued the credit because we cancelled, rescheduled or materially changed a session, you can always swap it for a full refund at any time before it expires.
- An upgrade credit from Idea to App is valid for 12 months from that session and can be used only for the five-week program or the two-day incubator.
If you do not attend
If you do not come and did not tell us beforehand, we do not refund the session. But if illness, injury or an emergency stopped you coming or telling us, contact us within 7 days of the session and we will give you a credit.
If we cancel or change a session
We may need to cancel, reschedule or change a session, for example because too few people booked, a facilitator is unwell, or something outside our control happens. We will tell you as early as we reasonably can, using the contact details on your booking.
- If we cancel, you get a full refund. If you would rather, we can move you to another date or give you a credit, and that credit stays refundable.
- If we reschedule or make a material change (the date or time, the venue, in person to online or the reverse, the length, or the content in a way that matters), you can choose a full refund, whatever the notice period. If you accept the change or a credit instead, you can still ask for a refund before the new session or before the credit expires.
- If one session in a multi-session program is disrupted, we will reschedule it. If the new time does not suit you, we will refund the part of the price that covers that session.
We never make you accept a credit when the problem was on our side.
How refunds are paid
We return a refund to the card or account you paid with, through Stripe. We cannot send it anywhere else. We process refunds within 5 business days of agreeing to them. Your bank may take a few more business days to show it.
What you need to bring
You need to bring your own laptop to any hands-on session. Please read this before you book.
- A tablet or iPad is not sufficient for the hands-on sessions, including the app-building programs. You need a laptop running Windows, macOS or Linux, with a keyboard, a browser, and the ability to install or sign in to the tools the session uses.
- We do not promise a loan device.
- A heavily managed work or school laptop that will not let you install software or reach the sites a session needs may not work.
If you are unsure whether your device will work, ask us at hello@digitalattitudes.com.au before you book. If you find out before the day that it will not, tell us and we will treat it like any other change of plans (see above). A device problem discovered on the day is not, on its own, a reason for a refund. This does not affect your rights under the Australian Consumer Law.
How sessions run
App-building sessions follow our Project Content and Acceptable Use Policy. Everyone is expected to follow it and to treat other participants with respect.
If someone has to leave a session. We may ask a participant to leave if their conduct puts others at risk, or if they deliberately keep breaching the Project Content and Acceptable Use Policy after a warning. We will tell the person who booked the reason in writing. There is no refund for the session in progress. For a multi-day program, we will give a credit for the days not yet delivered, unless the conduct was serious enough that returning would not be safe for others. For a student, we contact the parent or guardian first, and the school if the program runs through one.
What we promise, and the limits
We promise to deliver the session described, with due care and skill, by someone who knows the material. We do not promise a particular business result, a working finished product, a job or a grade. We do not control third-party tools (including AI tools) used in a session, and we cannot promise they will stay available, keep their pricing or behave the same way.
If you buy a session for a business, and not for personal, domestic or household use, then to the extent the law allows, our liability for a failure to meet a consumer guarantee is limited to supplying the session again or paying the cost of having it supplied again. This limit does not apply to services of a kind ordinarily bought for personal, domestic or household use, and it does not apply to anyone buying as a consumer for those purposes.
Complaints
If something has gone wrong, tell us at hello@digitalattitudes.com.au with your booking reference and what you would like us to do.
- We acknowledge your complaint within 2 business days.
- We aim to give you a full response within 10 business days. If we need longer, we will tell you why and when to expect it.
- If you are not satisfied with our response, you can contact Consumer Affairs Victoria (consumer.vic.gov.au) or the consumer protection agency in your state or territory. You do not have to come to us first.
Privacy complaints are handled as set out in our privacy policy.
Privacy
What we collect when you book, and what we do with it, is in our privacy policy. Agreeing to these terms does not sign you up to any mailing list. Marketing is a separate, optional choice.
Governing law
These terms are governed by the laws of Victoria, Australia. This does not stop you using a court, tribunal or consumer body in your own state or territory, or relying on any consumer protection law that applies where you live.
Changes to these terms
We may update these terms. The terms that apply to your booking are the ones published when you paid. We keep a record of them against your booking so a later change cannot alter the deal you made.